BitJilli Privacy Policy – How Your Information Is Kept Safe

From creating your BitJilli account to logging in every day — each step generates some form of data. This Privacy Policy explains how that data is collected, where it is stored, how it is used, and what rights you have over it.

Privacy policies are often buried in heavy legal language that no one wants to read. BitJilli has taken a different approach — the aim here is plain, straightforward communication so every member stays informed about their own data. Knowing your rights is your right, and respecting that is BitJilli's responsibility.

This policy applies beyond just the website — it covers BitJilli's mobile app, live chat, email communications, and all other channels.

BitJilli collects two types of data — information members provide directly, and data generated automatically through use of the service.

BitJilli only collects what's necessary. If anything beyond the above is ever required, you'll be informed of the reason in advance and your consent will be obtained.

Data collected by BitJilli is used only for defined purposes — never anything beyond that. The primary uses are:

• Account Management: To handle registration, login, password recovery, and overall account security.
• Payment Processing: Used to process deposits and send withdrawals — no transaction data is shared externally.
• Personalised Experience: Showing you relevant content based on your game preferences and which offers actually apply to you.
• Security & Fraud Prevention: Used to detect unusual logins, multiple accounts, or suspicious transactions.
• Legal Obligations: Certain records are retained to comply with licensing requirements and international regulations.
• Contact: To send important updates, security alerts, and — where consent is given — promotional messages.

BitJilli never uses your data in any way that could work against your interests. Every use of your data is tied to member benefit or the legitimate operation of the platform.

The BitJilli website and app use cookies — small files stored in your browser that help improve your experience each time you visit.

Types of cookies used on BitJilli:

• Essential Cookies: Keeping your login session active and storing security tokens are essential for the site to function — these cookies cannot be disabled.
• Performance Cookies: Used to monitor page load times and identify issues, helping us improve the platform. All data remains anonymous.
• Functionality Cookies: Used to remember your preferred language, theme, or games — so your settings are saved for next time.
• Analytics Cookies: Used to understand which features are being used across the platform overall. No personal identification is involved.

Non-essential cookies can be disabled from your browser settings. However, turning off certain cookies may limit some site functionality — such as the site not remembering your language preference.

BitJilli never sells member data. However, in certain limited situations, specific information may be shared with trusted partners:

• Payment Processors: Only the minimum necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions. They are not permitted to use this data for any other purpose.
• Identity Verification Services: Third-party verification services may be used during the KYC process. They verify your identity only — they do not retain your data.
• Legal Obligations: In cases involving a court order or government investigation, we may be legally required to share information — though this is an exceptional circumstance.
• Game Providers: If a technical issue occurs in a game, a session ID may be shared with the game studio to help resolve it — no personal information is shared.

BitJilli has separate agreements in place with all third parties it shares data with. Those agreements legally bind them to data protection obligations.

BitJilli does not retain collected data indefinitely. Each type of data has a defined retention period:

• Account Information: For as long as your account remains active. After account closure, data is generally retained for 6 months and then deleted.
• Transaction History: Retained for up to 5 years due to legal and licensing obligations.
• KYC Documents: Up to 3 years after verification — then securely deleted.
• Support Chat History: 1 year — retained for issue reference purposes.
• Cookies & Session Data: 30 days to 1 year, depending on the type of cookie.

Once the retention period expires, data is automatically deleted or anonymised so it can no longer be linked to any individual.

As a BitJilli member, you have clear, enforceable rights over your own data — not just on paper, but in practice:

To exercise these rights support@bitjilli.best— email us or reach out via live chat. We typically respond within 3–7 business days.

BitJilli uses multiple layers of technical security rather than relying on a single measure — so protection is maintained at every level.

BitJilli also conducts regular third-party security audits. Any vulnerabilities identified are addressed promptly. In the event of any unauthorised access to member data, affected members will be notified within 72 hours.

You can take steps to protect yourself too — use a strong password, keep 2FA enabled, and always log out of sessions when using someone else's device.

BitJilli may update this Privacy Policy when necessary — due to changes in law, new technology, or expansion of services. When changes are made:

• The updated version will be published on this page, and the "Last Updated" date at the top will reflect the change.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the site after any changes are made will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch:

• Email: support@bitjilli.best
• Live Chat: Click the chat icon from any page on the site
• Response time: typically within 1–3 minutes (live chat), or within 24 hours by email